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Sales at Intercom

Intercom makes it simple for customers and businesses to connect. On the sales team, connection is what we're all about. In addition to being product experts, we're outgoing, friendly people who love to collaborate. Sound like you? Join us.
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More reasons to love working here
How we work
The Sales team at Intercom is guided by a set of principles and values that we've all pretty much committed to memory. They're not just nice words—they’re how we keep our team collaborating with each other and focused on what matters most.

  • Be collaborative, always

    We go further together. For us, our culture is just as important as our results—we celebrate individual achievements, but it’s our success as a team that really counts.

  • Focus on the customer

    We put our customers first, always. And staying customer-centric helps ensure that deals stick—and become great relationships.

  • Seek out diverse perspectives

    We value inclusivity. The more open we are to learning, the better we can serve each other and our customers.

Things you'll love about working here

  1. Earning potential - with uncapped commissions and an equity stake, your positive impact on our business also benefits you.
  2. We're obsessed with our customers’ success—it's one of our values as a company, and something we really embody as a team. Being so customer-centric means that we make more than just deals—we make long-lasting relationships.
  3. We offer more than just on-the-job learning. Along with rigorous sales training and development programs, our leaders are committed to providing mentorship to their teams. And because we take career development seriously, we regularly promote from within.
  4. We give our teammates the resources they need to be successful. We work closely with teams like R+D and Support to ensure we're building the best products for our customers. If you're impact-driven, there is no better place to work.

What our teammates are saying

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    “I’ve had the opportunity to work as both an individual contributor and in leadership here at Intercom. I can honestly say that the potential for career growth has been unmatched.”

    Kelly Rorick
    Sales Manager, Relationship Management
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    “The product, and the rate at which we evolve it, is phenomenal. That makes the scope and remit of the market really interesting. We’re dealing with a very different type of customer.”

    Tommy Dunton
    Senior Manager, Sales Development
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    “Being on a smaller team makes it so much easier to give feedback to the right people—and the speed at which they make changes to improve our products and services is amazing. It’s a truly collaborative environment.”

    Vinny Savage
    Relationship Manager
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    “We sell an industry-leading product. The opportunities that generates are exciting.”

    Thorne Goodison
    Relationship Manager
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    “Here, when we talk about a big deal we’ve closed, Slack blows up with people all across the company who are so proud of our sales team. I’ve never worked anywhere with that much cohesive support.”

    Lauren Kiefer
    Director, Sales

    • Recommended reading

    Interested in learning more? Read on for a behind-the-scenes look at what it takes to be on the Sales team at Intercom.

    • Building a great sales team: How Intercom fosters and maintains its sales culture

      Your sales team is integral to your business’s success: not only do your salespeople bring in the big deals, but they also represent your company and culture to every new and potential prospect.
      Read more

    • How we ensure alignment between Sales and Product

      We believe in the importance of Sales and Product teams working together - here’s our co-founder and Chief Strategy Officer Des Traynor, talking about why.
      Read more

    • Nailing your sales pitch is crucial to deal success

      Here’s Sebastian McKenna Long, one of our relationship managers, explaining the process and thinking behind getting your sales pitch correct. We love to share this kind of wisdom.
      Read more

    • The Sales Handbook

      We like to practice what we preach, so where better to understand our approach than the advice that we give our customers?
      Read more

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