Be an owner
We set the bar high for ourselves. We want our team to be the best of the best. That's why we handle every customer issue as if we were the owners of Intercom—because in a sense, we are.
Be resourceful
We’re creative. If we see a roadblock, we’ll find a way around it. We’re constantly pushing to update our skills and understanding—sharing what we’ve learned and leveraging the know-how within our team.
Thrive under pressure
We're calm under pressure. We’re here to provide solutions—whatever the situation, whatever the issue.
Give feedback fearlessly
Positive or constructive, we give and receive feedback with an open mind and the will to improve.
Connect personally, with empathy
We treat our customers like people, not tickets—with empathy, compassion, and even a little well-placed fun.
Be Willing
We exercise willingness in all situations - with our customers when they are frustrated, ourselves when we are overwhelmed, or our teammates when we disagree. We remain open to whatever comes our way, and approach everything mindfully with kindness.
Things you'll love about working here
- We use the Intercom platform to support Intercom customers. That means we don’t just know the product in theory—we’re experts in practice. We pull from our own experiences using Intercom to relate to our customers in the real world.
- We're obsessed with our customers’ success—it's one of our values as a company, and something we really embody as a team. Being so customer-centric means that we make more than just deals—we make long-lasting relationships.
- Intercom is growing fast. Our team helps to keep up that momentum by making sure every customer gets the very most out of our products.
- We support each other. We’re a fun, light-hearted, close-knit team, so you’ll never feel let down or alone.
- We don’t just help our customers—we also provide feedback to the R&D teams, helping them to grow and evolve our world-class product.
Declan Ivory, VP, Customer Support
What our teammates are saying
“There’s a great balance at Intercom—the company and its people are ambitious and smart, but also very kind.”
“It’s exciting for me to connect and resolve concerns with people from around the world—I love that I can contribute to their next big steps forward. And I get to be authentic, using my own engaging approach with both my teammates and customers daily.”
“I love being a part of our small-but-mighty team in Australia. During my time, there’s been a huge amount of support from our friends in the UK, Ireland, and the USA, who are always looking out for us. We’re truly a global team!”
“The CS team is the face of Intercom's mission—making internet business personal. That's reflected in our values, workflows, and interactions with customers and each other. We work hard, have fun, foster balance, and bring our best selves every day.”
“I’ve worked on the Intercom CS team for five years and I still get excited about coming to work each day. I work with some of the smartest, kindest, most genuine people in the world and they inspire me to do my best work day after day.”
At Intercom, the word ‘support’ means looking after our incredible customers, and it’s a pleasure to help them. It also means looking out for each other, like a family. That makes it incredibly rewarding and exciting to contribute here each and every day.
Recommended reading
Nailing your customer support interview at Intercom
Preparing to interview for a new job is challenging. It takes time, energy, and foresight to anticipate what you might be asked. And if you’re like me, you’re probably left wondering afterwards if you said the right things or shared the right examples.