Fin helps a Hospitable host to schedule messagesHere, a host on the short-term rental platform Hospitable wants to schedule messages to send to new reservations, but doesn’t know how. Fin immediately understands and provides a step-by-step guide and links the host to the source of the information in Hospitable’s help center.With Fin, Hospitable has been able to dramatically reduce response times without the need to significantly increase team headcount.
Fin helps a FlowSavvy user to find a completed taskHere, Fin correctly interprets why a completed task disappeared and explains how to find it. Fin provides the link to a help center article and checks that their question has been answered satisfactorily.FlowSavvy uses Fin’s instant, accurate answers (based on their support content) to enable their team to spend more time working on improving their product.
The numbers speak for themselves. We’re seeing a 50% resolution rate with Fin, which is pretty amazing!”
Within six days, Fin is successfully resolving 42% of conversations. It’s truly surpassed my expectations.”
Every answer I’m seeing is either 100% correct or being handed correctly to an agent.”
Within two weeks, we’ve seen a massive drop of 40% of conversations being routed to our team.”
The results are groundbreaking, double-digit gains in engagement and resolution rates.”
Within six months, Fin had resolved over 6,000 conversations, saved the team over 1,300 hours and pushed self-serve support rates as high as 87%.”
Fin helps a Deliverect customer set holiday datesThis restaurant owner wants to close for a few days, so Fin walks them through ten steps to set up a holiday on digital food ordering platform, Deliverect. As always Fin shares the source so the customer can learn more about how to solve the problem should they need to.Fin helps Deliverect’s customers to self-serve and their agents to take time back for improving content and processes.
Fin helps a ChickenGuard owner solve a technical issueHere, a customer is having trouble with one of ChickenGuard’s automatic doors for chicken coops as the buttons are exhibiting unexpected behavior (up is down and down is up). Fin provides two different solutions—for two different door models—and explains how to get it working properly again.ChickenGuard customers now self-serve for technical support that would have previously gone to an agent.
Intercom's AI bot, Fin, is one of the best solutions I have ever come across.”
In the first week we've seen Fin resolve 33% of the conversations it's been involved in.”
Fin exceeded expectations! In the 1st week, our automated resolution rate increased from 18% to 29%.”
I was skeptical due to the complexity of our platform, but Fin provided accurate answers right away!”
[Fin was] so seamless to integrate, just a few clicks and you suddenly have a 24/7 new teammate!”
The biggest win for me, ultimately, is that we didn't see a dramatic change in the offering that we were providing. It's just been delight after delight.”
Fin helps a ProspectSoft customer generate a sales reportHere, a user wants to generate a sales report and Fin’s initial response wasn’t quite right for them. They ask for an alternative way to solve the problem and Fin quickly delivers a step-by-step guide.ProspectSoft uses Fin for all their customer conversations, leading to faster first response times and more time for agents to focus on complex issues.
Fin helps a business owner find the right benefits planHere, a business owner wants a plan that enables their employees to split their funds between different types of benefits. Fin quickly finds the relevant plan, explains how that plan works, and directs a business owner to get in touch if they want to discuss further.Thanks to Fin, myHSA is able to provide a more detailed service to the customers that speak with their agents.
Fin was able to answer easy questions so the harder questions were routed to a team and that’s really helping out our team quite a bit.”
Intercom's Fin is such a game changer for customer support. It reads our knowledge base and answers customers' questions within seconds. Customers get answers faster, and we have more time to focus on making a great product.”