Omnichannel
Support your customers on the channel that suits them
Manage all your support channels and customer conversations—from email and live chat, to phone, SMS, and social—in one omnichannel platform.
Centralize all your channels in one connected platform
01
Get complete oversight
Manage all your channels in a single workspace for total visibility into every conversation and touchpoint.02
Consistent, high-quality service
Maintain a consistent, personalized, and contextual customer experience across every channel.03
Modernize your support
Meet your customers on the channels that suit them best, like WhatsApp, Facebook and Instagram.Email
On-brand email support from your inbox to theirs
Forward your existing support email, manage multiple domains and brands, create custom signatures and handle every email in one place.
Intercom Phone
Calls and conversations in one place
Use phone calls, video calls, and screen sharing to troubleshoot customer issues faster with modern, native phone support. Route, assign and automate calls with fully customizable, no-code IVR trees that shorten wait times and increase team productivity.
WhatsApp
Global support is just a WhatsApp away
Modernise your support and expand your reach on the world’s most popular messaging app.
Messenger
Live chat with a best-in-class Messenger
Deliver live chat support that’s personalized, contextual, and on-brand across your product, app, and website.
SMS and social media
Engage customers on the apps they use everyday
InstagramRespond to Instagram DMs, story replies and mentions directly from Intercom, and interact with customers using rich multi-media, from emojis to images.
FacebookRoute direct messages to the Inbox, so customers can reach out directly from Facebook for a seamless experience.
SMSSend and receive text messages from the Inbox in 45 languages, to enable real-time, conversational support with your customers.
Effortless omnichannel support
The biggest benefit of Intercom is that it has everything you need to create a great experience for your customers and your support team. Literally, anything you need, you can find in the platform. My advice to anyone considering Intercom is to just do it. You won’t regret it.
Intercom has enhanced our communications tech stack and opened up more channels that we can use to communicate with our customers, like chat, SMS, and email. The benefit of using Intercom side by side with other point solutions is that it gives you both live insight, when customers are on our website, and offline insight, when they leave and we need to re-engage them at a later stage.
To continue to win awards for our customer service, we need to have a system that helps us offer our customers the fastest possible response times. With Intercom, we have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as conduct analysis so we can take a data-driven approach to continuously improving our service.
The biggest benefit of Intercom is that it has everything you need to create a great experience for your customers and your support team. Literally, anything you need, you can find in the platform. My advice to anyone considering Intercom is to just do it. You won’t regret it.
Intercom has enhanced our communications tech stack and opened up more channels that we can use to communicate with our customers, like chat, SMS, and email. The benefit of using Intercom side by side with other point solutions is that it gives you both live insight, when customers are on our website, and offline insight, when they leave and we need to re-engage them at a later stage.
To continue to win awards for our customer service, we need to have a system that helps us offer our customers the fastest possible response times. With Intercom, we have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as conduct analysis so we can take a data-driven approach to continuously improving our service.