Fin is a generation ahead of the competition
The effectiveness of automated frontline support has always been limited: from the canned answers of first generation manual custom bots, to the unpredictability of second generation LLM-wrapper-based AI agents.
Fin is a new generation of AI agent because it is the first to deliver on the promise of human-quality automated support. That's why Fin represents a step change for the customer service industry.
Gen 1
First there were chatbots
System
Rules-based system
Performance
Low resolution rate
Capabilities
Uses pre-configured responses
Gen 2
Then generative AI
System
LLM-wrapper based bot
Performance
Improved resolution rate with high hallucinations
Capabilities
Answers simple knowledge-based questions Limited to single source answers
Gen 3
Now there’s Fin
System
The patented Fin AI Engine™
Performance
Industry high resolution rate and low hallucinations
Capabilities
Answers more types of complex questions across channels Uses multi-source generative answers to construct more thorough responses Adapts to support the team's tone of voice Implements support policies when needed Personalizes answers with contextual customer information Takes action in external systems
G2 REVIEWS
It's official: Fin is the best AI agent on the marketIn G2's 2025 Winter report, Intercom's Fin AI Agent is ranked first in the AI Agent category, and has the highest number of customer reviews.
Number of categories won
Customer stories
“With Fin, we've achieved a 50% resolution rate on customer queries that used to require manual support, like ‘What's the due date of my invoice?’ Our customers are now finding answers on their own, it's brilliant.”
Jens NäsholmHead of Automated Support and Tooling at Tibber
Features
More capabilities than any other AI agent
Fin AI Agent on your existing help desk
per resolution
Works with Zendesk, Salesforce and more.
View pricingFin AI Agent + Intercom's Customer Service Platform
per month
+ $0.99 per resolution with a 14 day free-trial.
View pricing