Premier Services

Strategic Intercom guidance, every step of the way

Let a team of experts guide you through our products and best practices—from implementation to training and ongoing world class support. Our suite of Premier Services will be there as you grow.

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Strategic Intercom guidance, every step of the way

Premier Onboarding

More value, faster, with one-on-one expert assistance from your onboarding specialist who will set you on track to meet your goals.

Premier Support

The fastest response times our team has to offer—escalate your most critical questions to our Premier Support team, day or night.

Top companies choose Intercom

Tailored, white-glove services

Every business is different. So, choose one, two, or all three services for the most premium Intercom experience.

Extra help to get up and running

Technical installation
Our experts will walk you through installing the product, implementing your data, and adding apps and integrations.
Strategic planning
Your Premier Onboarding specialist will listen to your business goals, and recommend the ideal Intercom configuration for your team.
Workflow configuration
Add the best workflows, settings, and automation to set up your team for success —one of our specialists will be there to guide you.
Customized admin training
Learn your way around the Intercom platform in customized admin training sessions.

Ongoing, value-adding optimization

Training and education
Stay up to speed on all things Intercom with training sessions tailored perfectly for key members of your team.
Project management
Stay on track to reach your goals with strategic success plans and project management.
Configuration guidance
Build the best workspace for your team with design and consultation sessions.
Optimize and iterate
Keep expanding and evolving how you use Intercom with ongoing optimization sessions scheduled when you need them.

Flexible, personal support

Faster response times
Reach a real Premier Support teammate in under an hour, or in as little as 10 minutes with our fastest support plan.
Escalation support
Use our emergency escalation paths for urgent questions. Chat or email us on demand, or request to schedule video support.
Increased availability
Get the help you and your team need, when you need it, even outside of standard business hours.

“We have 25 teams using Intercom, and growing! Our Success Manager, Christina, has an amazing amount of practical knowledge and is always willing to help with our goals.”

Stephen Kelly, Product Owner